State Farm® Insurance Agent Rita Prince

"Worst experiences coming from State Farm as I’ve received zero help after my accident from Rita Prince State Farm I still haven’t got any info on the status of my rental reimbursment or deductible and they call you for everything under the moon except payment/price changes. It’s a surprise every month what it’s going to be. If a discount falls off I should be called if it’s the day before a laps I should be called like everywhere else"

"I had been a 30+ year customer of a high profile insurance company and recently experienced significant issues with my agent and my bundled policy. I searched for a new carrier and agent and found Rita Prince’s StateFarm office in Fairport and worked with Ian Palmer. Ian listened to the challenges I had experienced, shared all that StateFarm had to offer and set me up with more coverage than I had with the old carrier, at LESS COST. This surprised me being a new customer. Rita, Ian and the entire team continue to provide best-in-class customer service and are extremely responsive. They will ensure your needs are met and can offer competitive policies.I can’t recommend this team more."

"So after 30+ years with my previous insurer, I shopped State Farm, Fairport, New York and had the opportunity to speak to Mr. Ian Palmer. Ian attentively listened to my needs, matched me to his firm’s product and saved me $$$ insuring my Classic vehicle, as well as, a renter’s policy. Customer service at this location was and still is top notch. Get this…I received (2) birthday calls from State Farm (4) days after I sealed the deal. What? Yes, true story. In 30+ years with previous insurer (a major, National insurer mind you) I never experienced such professional customer service. I highly recommend State Farm, Fairport. You can’t go wrong with the service. Ask for Ian Palmer or Rita Prince. You won’t be disappointed with the results."

"I was out of town on a trip and couldn’t locate my snowmobile insurance card. I reached out to my State Farm agent and Rita had me a copy of my card in under an hour, on Super Bowl Sunday no less. I’m impressed with the customer service. Thanks for the peace of mind."

"When you need insurance contact Rita Prince State Farm! Adam and Linda are phenomenal at providing support and directions for all of your insurance needs. We have home, life and auto policies with Rita Prince State Farm. Adam helped us with insuring two new cars this past year. He made each step of the process easy and stress-free. We received rapid responses and felt everyone was very knowledgeable. My family has had State Farm insurance since before I was born and we will only carry State Farm. We have been with Rita’s branch for over five years and could not be happier. Rita Prince State Farm treats you like family, we highly recommend them!"

"Rita Prince State Farm is a great service that has helped me in several ways over the years. They work hard to get me the best rates and have helped me get my family covered for the insurance we need. They are experts and know how to get you the coverage you need and leave the ones you don't so that i am not overpaying. With Rita Prince I know that I am working with a person who has my interests at heart. The entire staff is helpful, polite, and courteous. Thank you for your servcie over the years!"

"Extremely disappointed. We had been with State Farm in Fairport since Jack Weber in 2005. When Rita transitioned to the branch, I was inundated with texts, phone calls and emails to discuss adding additional coverage. I was overwhelmed with the amount “additions” Rita thought would be beneficial to add. However, when it came to supporting us when we actually needed it, the office did not communicate with us - resulting in a very stressful (and avoidable) experience. It is extremely unprofessional to contact clients relentlessly to make sales pitches, but then fail to support them when your services are actually needed. I strongly recommend taking your business elsewhere, especially if you are looking for an honest insurance agent that has their client’s best interest, and not their commission, at heart."

"I have been a client of Rita Prince - State Farm Insurance for a long time. Rita & her staff are extremely supportive & Customer Focused. Rita’s advice for my auto & home insurance needs is always helpful & timely. She has a proactive approach to keeping me informed of changes I need to make or be aware of on my account., annually or immediately. In addition & most importantly, if you are in an accident or have a claim, there is an immediate response to help you with questions and settlement. Recently I leased a new car - Rita’s office seamlessly handled all the paperwork needed with the dealership. As I mentioned, I have been with Rita for a long time & appreciate the pro active approach she & her office staff take annually to inform me of what’s needed & how they are always available to help immediately at the office or thru a call back, if I have a question or need claim assistance. I would never switch my insurance agent!"

"The people who work there are THE BEST!! Always smiling, asking how I am and said I can bring my puppy in with me anytime. Rita is so kind. First time we met I received a cup of coffee, a red tote bag with the state farm logo and a nice pen. Who could ask for more? I love it when they call me with their chippy voices. You can hear the smiles right through the phone! They called me and wished me a Happy Birthday this month. How sweet is that? Can't get any better. Sign up with Rita, you won't regret it. Thanks to Wendy, Linda, Rita and the young gentleman."

"What more can I say but they are always there for me. Rita, Linda, Wendy and her guys are always easy to connect with just a quick phone call. I appreciate them keeping an eye on my multiple accounts and keeping me up to date. It felt great to be able to meet with them in person again. A reminder call from Linda is always a pleasure!"