Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jason Schussler

Jason Schussler

July 4, 2024

5  out of  5 rating by Jason Schussler
"Always a pleasure talking with the office staff and Rita. They are knowledgeable, helpful and looking for ways to provide the best insurance options. I had to relocate outside their coverage/insurance area, they make sure I knew how and when to cancel so I stayed out of trouble with NYS DMV. Thanks for many years for great service!!!"
Profile photo of Jen Price

Jen Price

June 12, 2024

5  out of  5 rating by Jen Price
"Everyone in this office is professional, personable . They understood my needs and made shopping for auto and home insurance affordable. A plus is that they are located right here in Fairport. A special thank you to Ian Palmer.!!! Jen"
Profile photo of courtney weiser

courtney weiser

June 11, 2024

5  out of  5 rating by courtney weiser
"Great office with great people working there. Easy to communicate with, if there’s any issues they help take care of you rather than leave you in the dust to figure it out on your own."
Profile photo of Pam Bodwell

Pam Bodwell

May 28, 2024

5  out of  5 rating by Pam Bodwell
"Rita & her staff go above & beyond for their customers & always respond to queries in a timely manner. Their service is exemplery!"
Profile photo of Rora Rice

Rora Rice

May 14, 2024

5  out of  5 rating by Rora Rice
"Advised to ignore a letter sent for signature. Sent to me in error."
Profile photo of Barbara Price

Barbara Price

May 8, 2024

5  out of  5 rating by Barbara Price
"Love Rita's office and her team. Guess what, you can call and a person picks up the phone! What a concept! They are beyond helpful. I have dealt frequently with Adam and Linda and they are knowledgeable and quick to follow up if they don't have an immediate answer. I highly recommend for all your insurance needs."
Profile photo of kimberly brown

kimberly brown

May 3, 2024

5  out of  5 rating by kimberly brown
"Christine is absolutely amazing. She goes above and beyond to help you. Even with almost impossible request. Thank you Christine and Rita Your the BEST"
Profile photo of P Glover

P Glover

March 27, 2024

5  out of  5 rating by P Glover
"I was looking for a new auto insurance carrier with a better rate. Ian Palmer reached out to me and was so helpful in guiding me through the process of securing a State Farm policy with a rate far less than what I am currently paying. Ian was extremely knowledgeable and was so patient with me. He answered all of my questions and was very responsive to emails and phone calls. His level of professionalism was quite impressive. As a person who works with the public in the course of my profession, customer service is very important to me. Ian provided that to me in spades. I highly recommend this agency. Ask for Ian. You won't be sorry!!!"
Profile photo of Iris gutierrez

Iris gutierrez

March 21, 2024

5  out of  5 rating by Iris gutierrez
"Very good very nice person"
Profile photo of Diane Barbara

Diane Barbara

March 14, 2024

5  out of  5 rating by Diane Barbara
"I was a GEICO customer for 22 years before switching to State Farm. I love the personal attention that I get when I call my local office. I was given a great policy based on my needs. Between car & renter's insurance, I saved over $35/month."
Profile photo of George Snyder

George Snyder

February 8, 2024

5  out of  5 rating by George Snyder
"Rita and her agents have always been there for me when I needed to add a new car or camper to my policy, when I had a glass claim to submit and proactively help me find ways to save one through discounts and other opportunities. Insurance rates unfortunately continue to go up, but the service has been very good."
Profile photo of Sheilah Feliciano

Sheilah Feliciano

February 7, 2024

5  out of  5 rating by Sheilah Feliciano
"Very Professional Service! Outstanding customer service, Real upfront no catch! That means the world to me. And got the best deal!"
Profile photo of Paul Jaynes

Paul Jaynes

December 14, 2023

5  out of  5 rating by Paul Jaynes
"Very responsive to questions and in providing complete answers"
Profile photo of Michael Felluca

Michael Felluca

December 11, 2023

5  out of  5 rating by Michael Felluca
"The entire office is very knowledgeable, friendly and interested in making my life better. This is the only agency where I really feel they are looking out for me. Rita has an annual review with me, at her request, to review my needs and help me save costs and improve my situation. Thank you to Rita and her entire office!"
Profile photo of Phil McKinley

Phil McKinley

November 1, 2023

1  out of  5 rating by Phil McKinley
"Worst experiences coming from State Farm as I’ve received zero help after my accident from Rita Prince State Farm I still haven’t got any info on the status of my rental reimbursment or deductible and they call you for everything under the moon except payment/price changes. It’s a surprise every month what it’s going to be. If a discount falls off I should be called if it’s the day before a laps I should be called like everywhere else"
Profile photo of Jennifer Wallace

Jennifer Wallace

October 22, 2023

5  out of  5 rating by Jennifer Wallace
"I ended up selling my car recently and Rita's staff made the process to cancel my policy effortless and sent me a refund check for amounts overpaid within a week. Very kind and helpful staff."
Profile photo of Shannan Ashley

Shannan Ashley

October 19, 2023

5  out of  5 rating by Shannan Ashley
"Great customer service! Makes you feel more than just a client. Definitely recommend this agency!!"
Profile photo of Tom Sollitt

Tom Sollitt

September 22, 2023

5  out of  5 rating by Tom Sollitt
"We are in the sellers house have had good vibes with State Farm and Rita. Prince insurance will have to continue that alliance in the future. Thank you."
Profile photo of Mahogany Banks

Mahogany Banks

September 12, 2023

5  out of  5 rating by Mahogany Banks
"Rita is kind and knowledgeable she answers all questions and has a outstanding team from life insurance which I never thought I could receive due to health issues to cars and home beyond greatful"
Profile photo of Karen Condello

Karen Condello

April 30, 2023

5  out of  5 rating by Karen Condello
"I had been a 30+ year customer of a high profile insurance company and recently experienced significant issues with my agent and my bundled policy. I searched for a new carrier and agent and found Rita Prince’s StateFarm office in Fairport and worked with Ian Palmer. Ian listened to the challenges I had experienced, shared all that StateFarm had to offer and set me up with more coverage than I had with the old carrier, at LESS COST. This surprised me being a new customer. Rita, Ian and the entire team continue to provide best-in-class customer service and are extremely responsive. They will ensure your needs are met and can offer competitive policies.I can’t recommend this team more."
Profile photo of Mike Drake

Mike Drake

April 12, 2023

5  out of  5 rating by Mike Drake
"So after 30+ years with my previous insurer, I shopped State Farm, Fairport, New York and had the opportunity to speak to Mr. Ian Palmer. Ian attentively listened to my needs, matched me to his firm’s product and saved me $$$ insuring my Classic vehicle, as well as, a renter’s policy. Customer service at this location was and still is top notch. Get this…I received (2) birthday calls from State Farm (4) days after I sealed the deal. What? Yes, true story. In 30+ years with previous insurer (a major, National insurer mind you) I never experienced such professional customer service. I highly recommend State Farm, Fairport. You can’t go wrong with the service. Ask for Ian Palmer or Rita Prince. You won’t be disappointed with the results."
Profile photo of Chris Wingate

Chris Wingate

February 12, 2023

5  out of  5 rating by Chris Wingate
"I was out of town on a trip and couldn’t locate my snowmobile insurance card. I reached out to my State Farm agent and Rita had me a copy of my card in under an hour, on Super Bowl Sunday no less. I’m impressed with the customer service. Thanks for the peace of mind."
Profile photo of Benjamin Trout

Benjamin Trout

January 15, 2023

5  out of  5 rating by Benjamin Trout
"Rita and her team are an absolutely phenomenal group and they take care of their clients like no other! Highly recommended!"
Profile photo of Dawnlynn Hughes

Dawnlynn Hughes

November 16, 2022

5  out of  5 rating by Dawnlynn Hughes
"Best all - around service ever received!"
Profile photo of Kristina Perry

Kristina Perry

October 21, 2022

5  out of  5 rating by Kristina Perry
"Rita takes pride in helping her customers and making sure they are protected!"