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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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P Glover

March 27, 2024

5  out of  5 rating by P Glover
"I was looking for a new auto insurance carrier with a better rate. Ian Palmer reached out to me and was so helpful in guiding me through the process of securing a State Farm policy with a rate far less than what I am currently paying. Ian was extremely knowledgeable and was so patient with me. He answered all of my questions and was very responsive to emails and phone calls. His level of professionalism was quite impressive. As a person who works with the public in the course of my profession, customer service is very important to me. Ian provided that to me in spades. I highly recommend this agency. Ask for Ian. You won't be sorry!!!"
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Iris gutierrez

March 21, 2024

5  out of  5 rating by Iris gutierrez
"Very good very nice person"
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Diane Barbara

March 14, 2024

5  out of  5 rating by Diane Barbara
"I was a GEICO customer for 22 years before switching to State Farm. I love the personal attention that I get when I call my local office. I was given a great policy based on my needs. Between car & renter's insurance, I saved over $35/month."
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George Snyder

February 8, 2024

5  out of  5 rating by George Snyder
"Rita and her agents have always been there for me when I needed to add a new car or camper to my policy, when I had a glass claim to submit and proactively help me find ways to save one through discounts and other opportunities. Insurance rates unfortunately continue to go up, but the service has been very good."
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Sheilah Feliciano

February 7, 2024

5  out of  5 rating by Sheilah Feliciano
"Very Professional Service! Outstanding customer service, Real upfront no catch! That means the world to me. And got the best deal!"
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Paul Jaynes

December 14, 2023

5  out of  5 rating by Paul Jaynes
"Very responsive to questions and in providing complete answers"
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Michael Felluca

December 11, 2023

5  out of  5 rating by Michael Felluca
"The entire office is very knowledgeable, friendly and interested in making my life better. This is the only agency where I really feel they are looking out for me. Rita has an annual review with me, at her request, to review my needs and help me save costs and improve my situation. Thank you to Rita and her entire office!"
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Phil McKinley

November 1, 2023

1  out of  5 rating by Phil McKinley
"Worst experiences coming from State Farm as I’ve received zero help after my accident from Rita Prince State Farm I still haven’t got any info on the status of my rental reimbursment or deductible and they call you for everything under the moon except payment/price changes. It’s a surprise every month what it’s going to be. If a discount falls off I should be called if it’s the day before a laps I should be called like everywhere else"
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Jennifer Wallace

October 22, 2023

5  out of  5 rating by Jennifer Wallace
"I ended up selling my car recently and Rita's staff made the process to cancel my policy effortless and sent me a refund check for amounts overpaid within a week. Very kind and helpful staff."
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Shannan Ashley

October 19, 2023

5  out of  5 rating by Shannan Ashley
"Great customer service! Makes you feel more than just a client. Definitely recommend this agency!!"
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Tom Sollitt

September 22, 2023

5  out of  5 rating by Tom Sollitt
"We are in the sellers house have had good vibes with State Farm and Rita. Prince insurance will have to continue that alliance in the future. Thank you."
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Mahogany Banks

September 12, 2023

5  out of  5 rating by Mahogany Banks
"Rita is kind and knowledgeable she answers all questions and has a outstanding team from life insurance which I never thought I could receive due to health issues to cars and home beyond greatful"
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Karen Condello

April 30, 2023

5  out of  5 rating by Karen Condello
"I had been a 30+ year customer of a high profile insurance company and recently experienced significant issues with my agent and my bundled policy. I searched for a new carrier and agent and found Rita Prince’s StateFarm office in Fairport and worked with Ian Palmer. Ian listened to the challenges I had experienced, shared all that StateFarm had to offer and set me up with more coverage than I had with the old carrier, at LESS COST. This surprised me being a new customer. Rita, Ian and the entire team continue to provide best-in-class customer service and are extremely responsive. They will ensure your needs are met and can offer competitive policies.I can’t recommend this team more."
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Mike Drake

April 12, 2023

5  out of  5 rating by Mike Drake
"So after 30+ years with my previous insurer, I shopped State Farm, Fairport, New York and had the opportunity to speak to Mr. Ian Palmer. Ian attentively listened to my needs, matched me to his firm’s product and saved me $$$ insuring my Classic vehicle, as well as, a renter’s policy. Customer service at this location was and still is top notch. Get this…I received (2) birthday calls from State Farm (4) days after I sealed the deal. What? Yes, true story. In 30+ years with previous insurer (a major, National insurer mind you) I never experienced such professional customer service. I highly recommend State Farm, Fairport. You can’t go wrong with the service. Ask for Ian Palmer or Rita Prince. You won’t be disappointed with the results."
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Chris Wingate

February 12, 2023

5  out of  5 rating by Chris Wingate
"I was out of town on a trip and couldn’t locate my snowmobile insurance card. I reached out to my State Farm agent and Rita had me a copy of my card in under an hour, on Super Bowl Sunday no less. I’m impressed with the customer service. Thanks for the peace of mind."
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Benjamin Trout

January 15, 2023

5  out of  5 rating by Benjamin Trout
"Rita and her team are an absolutely phenomenal group and they take care of their clients like no other! Highly recommended!"
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Dawnlynn Hughes

November 16, 2022

5  out of  5 rating by Dawnlynn Hughes
"Best all - around service ever received!"
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Kristina Perry

October 21, 2022

5  out of  5 rating by Kristina Perry
"Rita takes pride in helping her customers and making sure they are protected!"
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Loretta Chiccino

October 14, 2022

5  out of  5 rating by Loretta Chiccino
"I have been with State Farm for 8 years with no problems at all. I have my home and car insurance with them. Rita and her staff are good at what they do."
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Kristie Miller

October 13, 2022

5  out of  5 rating by Kristie Miller
"Rita and her team are always so helpful and kind! Adam is fun to talk to, too! They always make the experience pleasant! Thank you!"
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Chris Legg

August 21, 2022

5  out of  5 rating by Chris Legg
"Ian was so helpful in finding a quote that I could afford and fit my needs. He arranged everything. I didn't even leave my home. Have already recommended to friends and family. Thank you 😊"
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uziel Hernandez

July 18, 2022

5  out of  5 rating by uziel Hernandez
"Very Helpful!! 💪🏽"
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Elizabeth Schepisi Fossum

July 7, 2022

5  out of  5 rating by Elizabeth Schepisi Fossum
"When you need insurance contact Rita Prince State Farm! Adam and Linda are phenomenal at providing support and directions for all of your insurance needs. We have home, life and auto policies with Rita Prince State Farm. Adam helped us with insuring two new cars this past year. He made each step of the process easy and stress-free. We received rapid responses and felt everyone was very knowledgeable. My family has had State Farm insurance since before I was born and we will only carry State Farm. We have been with Rita’s branch for over five years and could not be happier. Rita Prince State Farm treats you like family, we highly recommend them!"
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Jen Wolf

June 15, 2022

5  out of  5 rating by Jen Wolf
"Rita Prince State Farm is a great service that has helped me in several ways over the years. They work hard to get me the best rates and have helped me get my family covered for the insurance we need. They are experts and know how to get you the coverage you need and leave the ones you don't so that i am not overpaying. With Rita Prince I know that I am working with a person who has my interests at heart. The entire staff is helpful, polite, and courteous. Thank you for your servcie over the years!"
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Amanda Atkinson

June 13, 2022

1  out of  5 rating by Amanda Atkinson
"Extremely disappointed. We had been with State Farm in Fairport since Jack Weber in 2005. When Rita transitioned to the branch, I was inundated with texts, phone calls and emails to discuss adding additional coverage. I was overwhelmed with the amount “additions” Rita thought would be beneficial to add. However, when it came to supporting us when we actually needed it, the office did not communicate with us - resulting in a very stressful (and avoidable) experience. It is extremely unprofessional to contact clients relentlessly to make sales pitches, but then fail to support them when your services are actually needed. I strongly recommend taking your business elsewhere, especially if you are looking for an honest insurance agent that has their client’s best interest, and not their commission, at heart."