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State Farm® Insurance Agent Rita Prince

4.7 out of 5 average rating (75 reviews)

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What our customers say about us...

Phil McKinley

November 1, 2023

1  out of  5 rating by Phil McKinley
"Worst experiences coming from State Farm as I’ve received zero help after my accident from Rita Prince State Farm I still haven’t got any info on the status of my rental reimbursment or deductible and they call you for everything under the moon except payment/price changes. It’s a surprise every month what it’s going to be. If a discount falls off I should be called if it’s the day before a laps I should be called like everywhere else"

Jennifer Wallace

October 22, 2023

5  out of  5 rating by Jennifer Wallace
"I ended up selling my car recently and Rita's staff made the process to cancel my policy effortless and sent me a refund check for amounts overpaid within a week. Very kind and helpful staff."

Shannan Ashley

October 19, 2023

5  out of  5 rating by Shannan Ashley
"Great customer service! Makes you feel more than just a client. Definitely recommend this agency!!"

Tom Sollitt

September 22, 2023

5  out of  5 rating by Tom Sollitt
"We are in the sellers house have had good vibes with State Farm and Rita. Prince insurance will have to continue that alliance in the future. Thank you."

Mahogany Banks

September 12, 2023

5  out of  5 rating by Mahogany Banks
"Rita is kind and knowledgeable she answers all questions and has a outstanding team from life insurance which I never thought I could receive due to health issues to cars and home beyond greatful"

Karen Condello

April 30, 2023

5  out of  5 rating by Karen Condello
"I had been a 30+ year customer of a high profile insurance company and recently experienced significant issues with my agent and my bundled policy. I searched for a new carrier and agent and found Rita Prince’s StateFarm office in Fairport and worked with Ian Palmer. Ian listened to the challenges I had experienced, shared all that StateFarm had to offer and set me up with more coverage than I had with the old carrier, at LESS COST. This surprised me being a new customer. Rita, Ian and the entire team continue to provide best-in-class customer service and are extremely responsive. They will ensure your needs are met and can offer competitive policies.I can’t recommend this team more."

Mike Drake

April 12, 2023

5  out of  5 rating by Mike Drake
"So after 30+ years with my previous insurer, I shopped State Farm, Fairport, New York and had the opportunity to speak to Mr. Ian Palmer. Ian attentively listened to my needs, matched me to his firm’s product and saved me $$$ insuring my Classic vehicle, as well as, a renter’s policy. Customer service at this location was and still is top notch. Get this…I received (2) birthday calls from State Farm (4) days after I sealed the deal. What? Yes, true story. In 30+ years with previous insurer (a major, National insurer mind you) I never experienced such professional customer service. I highly recommend State Farm, Fairport. You can’t go wrong with the service. Ask for Ian Palmer or Rita Prince. You won’t be disappointed with the results."

Chris Wingate

February 12, 2023

5  out of  5 rating by Chris Wingate
"I was out of town on a trip and couldn’t locate my snowmobile insurance card. I reached out to my State Farm agent and Rita had me a copy of my card in under an hour, on Super Bowl Sunday no less. I’m impressed with the customer service. Thanks for the peace of mind."

Benjamin Trout

January 15, 2023

5  out of  5 rating by Benjamin Trout
"Rita and her team are an absolutely phenomenal group and they take care of their clients like no other! Highly recommended!"

Dawnlynn Hughes

November 16, 2022

5  out of  5 rating by Dawnlynn Hughes
"Best all - around service ever received!"

Kristina Perry

October 21, 2022

5  out of  5 rating by Kristina Perry
"Rita takes pride in helping her customers and making sure they are protected!"

Loretta Chiccino

October 14, 2022

5  out of  5 rating by Loretta Chiccino
"I have been with State Farm for 8 years with no problems at all. I have my home and car insurance with them. Rita and her staff are good at what they do."

Kristie Miller

October 13, 2022

5  out of  5 rating by Kristie Miller
"Rita and her team are always so helpful and kind! Adam is fun to talk to, too! They always make the experience pleasant! Thank you!"

Chris Legg

August 21, 2022

5  out of  5 rating by Chris Legg
"Ian was so helpful in finding a quote that I could afford and fit my needs. He arranged everything. I didn't even leave my home. Have already recommended to friends and family. Thank you 😊"

uziel Hernandez

July 18, 2022

5  out of  5 rating by uziel Hernandez
"Very Helpful!! 💪🏽"

Elizabeth Schepisi Fossum

July 7, 2022

5  out of  5 rating by Elizabeth Schepisi Fossum
"When you need insurance contact Rita Prince State Farm! Adam and Linda are phenomenal at providing support and directions for all of your insurance needs. We have home, life and auto policies with Rita Prince State Farm. Adam helped us with insuring two new cars this past year. He made each step of the process easy and stress-free. We received rapid responses and felt everyone was very knowledgeable. My family has had State Farm insurance since before I was born and we will only carry State Farm. We have been with Rita’s branch for over five years and could not be happier. Rita Prince State Farm treats you like family, we highly recommend them!"

Jen Wolf

June 15, 2022

5  out of  5 rating by Jen Wolf
"Rita Prince State Farm is a great service that has helped me in several ways over the years. They work hard to get me the best rates and have helped me get my family covered for the insurance we need. They are experts and know how to get you the coverage you need and leave the ones you don't so that i am not overpaying. With Rita Prince I know that I am working with a person who has my interests at heart. The entire staff is helpful, polite, and courteous. Thank you for your servcie over the years!"

Amanda Atkinson

June 13, 2022

1  out of  5 rating by Amanda Atkinson
"Extremely disappointed. We had been with State Farm in Fairport since Jack Weber in 2005. When Rita transitioned to the branch, I was inundated with texts, phone calls and emails to discuss adding additional coverage. I was overwhelmed with the amount “additions” Rita thought would be beneficial to add. However, when it came to supporting us when we actually needed it, the office did not communicate with us - resulting in a very stressful (and avoidable) experience. It is extremely unprofessional to contact clients relentlessly to make sales pitches, but then fail to support them when your services are actually needed. I strongly recommend taking your business elsewhere, especially if you are looking for an honest insurance agent that has their client’s best interest, and not their commission, at heart."

Barbara Brachfeld

June 2, 2022

5  out of  5 rating by Barbara Brachfeld
"I have been a client of Rita Prince - State Farm Insurance for a long time. Rita & her staff are extremely supportive & Customer Focused. Rita’s advice for my auto & home insurance needs is always helpful & timely. She has a proactive approach to keeping me informed of changes I need to make or be aware of on my account., annually or immediately. In addition & most importantly, if you are in an accident or have a claim, there is an immediate response to help you with questions and settlement. Recently I leased a new car - Rita’s office seamlessly handled all the paperwork needed with the dealership. As I mentioned, I have been with Rita for a long time & appreciate the pro active approach she & her office staff take annually to inform me of what’s needed & how they are always available to help immediately at the office or thru a call back, if I have a question or need claim assistance. I would never switch my insurance agent!"

Adam Smith

May 11, 2022

5  out of  5 rating by Adam Smith
"Above and beyond. That is all I will say!"

Ebubekir Binici

January 13, 2022

5  out of  5 rating by Ebubekir Binici
"The agent i had prior to cara, was an idiot. Didnt know what he was doing. But cara is very bubbly and professional. Takes her job serious, shes very helpful. I hope she gets to big places in her field."

Jennifer Masterton

December 23, 2021

5  out of  5 rating by Jennifer Masterton
"Rita Prince and her staff go above and beyond to personalize the service of their customers. Always kind and helpful. Best insurance office I have ever had, and they are always reviewing your policies to find you the best discounts and premiums."
Profile photo of Sandra Deveans

Sandra Deveans

August 26, 2021

5  out of  5 rating by Sandra Deveans
"The people who work there are THE BEST!! Always smiling, asking how I am and said I can bring my puppy in with me anytime. Rita is so kind. First time we met I received a cup of coffee, a red tote bag with the state farm logo and a nice pen. Who could ask for more? I love it when they call me with their chippy voices. You can hear the smiles right through the phone! They called me and wished me a Happy Birthday this month. How sweet is that? Can't get any better. Sign up with Rita, you won't regret it. Thanks to Wendy, Linda, Rita and the young gentleman."

Chris Walker

July 21, 2021

5  out of  5 rating by Chris Walker
"They aren't kidding when they say surprisingly low rates. I got a better policy than I had with Farmers for nearly half what I was paying them."

Paul Harp

July 21, 2021

5  out of  5 rating by Paul Harp
"What more can I say but they are always there for me. Rita, Linda, Wendy and her guys are always easy to connect with just a quick phone call. I appreciate them keeping an eye on my multiple accounts and keeping me up to date. It felt great to be able to meet with them in person again. A reminder call from Linda is always a pleasure!"